Refund policy

REFUND AND RETURN POLICY

 

 

At YOUNG ART STUDIO (ABN 80 982 751 158), we take great pride in the quality of our handcrafted framing and custom mirrors. Our refund and return policy complies strictly with the Australian Consumer Law (ACL).

 

1. CUSTOM AND MADE-TO-ORDER PRODUCTS
Please note that a substantial portion of our services involves custom-made or personalized items (such as custom framing, custom mirrors, or specific non-stock items).

No Cancellation after Production: In accordance with our Terms of Trade, we do not accept any cancellations or returns of any Order once production has commenced or the product has been custom-made.

Variations: As our products are handcrafted, the Customer acknowledges that minor variations in color, finish, and texture may occur compared to website images or samples. These variations do not constitute a product defect.

 

2. CHANGE OF MIND RETURNS (STANDARD STOCK ONLY)
For standard stock items (excluding custom-made products), if you change your mind:

You must notify us in writing within three (3) days of receiving the delivery.

Goods will only be accepted for return if agreed in writing by us prior to return, and they must remain completely sealed and in their original packaging at your entire risk and expense.

A restocking fee of 25% of the total price of the returned goods will apply, and the original shipping/freight charges are non-refundable.

 

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, or does not match your order:

3-Day Claim Period: You must inspect the goods immediately upon delivery. Acceptance of the goods is deemed to have taken place three (3) days after delivery. Any claims for damage or short-delivery must be submitted to us via email at yas@youngartstudio.com.au within this 3-day window.

Remedies: If a product has a major failure or major defect under the ACL, you are entitled to a replacement or refund. For minor failures, we reserve our right to choose one of the following remedies:
a. Replacing the goods or supplying equivalent goods;
b. Repairing the goods;
c. Paying the cost of replacing or acquiring equivalent goods; or
d. Paying the cost of having the goods repaired.

 

4. CONTACT US
For any return requests or policy inquiries, please contact our support team at:
Email: yas@youngartstudio.com.au
Studio Address: Unit 7, 89 Lewis Road, Wantirna South, VIC 3152, Australia